88fen Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") sets out how 88fen ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "the Player") who visit or register on the 88fen website at https://88fen.ws. This Policy applies to all services offered through the platform, including online casino games, sports betting, live dealer tables, crash games, fish shooting games, promotional communications, and customer support interactions.

By accessing or using 88fen, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform. We may update this Policy from time to time; material changes will be communicated via the platform and the revised Policy will carry a new effective date at the top of this page.

Information We Collect

We collect personal information in the following categories when you interact with the 88fen platform:

• Identity data: full name, date of birth, gender, and copies of government-issued identification documents provided during KYC verification.
• Contact data: email address, mobile phone number, and residential address (city and district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method identifiers (e.g. your bKash or Nagad mobile number, Rocket account reference, or bank account details where applicable), transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, device type and model, operating system, browser type and version, time zone setting, and session logs collected automatically when you access the platform.
• Usage data: pages visited, games played, bet amounts placed, session duration, feature interactions, and promotional offers viewed or redeemed.
• Communications data: the content of emails, live chat messages, or support tickets you send to our team, together with records of our responses.

How We Use Your Information

88fen uses your personal information only for legitimate purposes directly related to the operation of the platform and the delivery of our services. The primary purposes for which we process your data are:

• Account creation and management: to register your account, verify your identity and age through our KYC process, and maintain your player profile and preferences.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records of all transactions on your account.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover, collusion, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour and to facilitate player-requested responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Customer support: to respond to your enquiries, resolve complaints, and improve the overall quality of our support service.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review. If we wish to use your data for a new purpose not listed above, we will notify you and seek your consent where required.

Data Sharing and Disclosure

88fen does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: we engage carefully vetted third-party processors (e.g. payment gateway operators, KYC verification partners, fraud detection vendors, cloud hosting providers) who act on our instructions and are contractually bound to maintain confidentiality and process your data only for the specific purpose for which it was shared.
• Game studios: game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive anonymised session data necessary to deliver their game software. No directly identifiable personal data is shared with game studios unless required for dispute resolution.
• Legal and regulatory obligations: we may disclose your information to law enforcement agencies, regulators, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights, safety, or property of 88fen or others.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 88fen's business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquirer will be made available to you before the transfer takes effect.

Beyond the circumstances listed above, 88fen will not disclose your personal data to any third party without your explicit prior written consent.

Cookies and Tracking Technologies

88fen uses cookies and similar tracking technologies (collectively "cookies") to operate the platform, remember your preferences, maintain your login session, and gather anonymised analytics that help us improve the platform experience for players across Bangladesh.

The categories of cookies we use are as follows:

• Strictly necessary cookies: these are essential to the operation of the platform and cannot be switched off. They include session authentication tokens, security cookies, and load-balancing cookies. No personally identifiable information is stored in these cookies beyond what is needed to maintain your logged-in session.
• Functional cookies: these remember your language preference, display settings, and recently played games so the platform is personalised on your return. You can disable these in your browser settings, though doing so may affect your experience.
• Analytics cookies: we use anonymised analytics cookies to understand how players navigate the platform, which games are most popular, and where usability improvements can be made. The data collected is aggregated and does not identify you personally.
• We do not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You can manage cookie preferences through your mobile browser settings at any time.

Data Security

The security of your personal data is a core commitment at 88fen. We employ a layered security architecture designed to protect your information against unauthorised access, accidental loss, alteration, and disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers, ensuring that account credentials, payment details, and session data cannot be intercepted in transit.
• Encrypted storage of sensitive data at rest, including KYC documents and financial records, on access-controlled servers.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal player data, and that all internal access is logged and audited.
• Real-time fraud detection and anomaly monitoring systems that flag unusual account activity for immediate review by our security team.
• Regular security reviews and vulnerability assessments of our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

Data Retention

88fen retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. As a general guide: account and identity data is retained for the duration of your active account plus a minimum of five years following account closure, in order to comply with anti-money laundering record-keeping obligations. Transaction records are retained for a minimum of five years from the date of each transaction. Communications and support records are retained for two years from the date of the interaction.

When your data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you. If you request early deletion of your account data, we will honour that request to the extent permitted by our legal and regulatory obligations; any data we are legally required to retain will be held in restricted storage and used only for compliance purposes.

Your Privacy Rights

As a player on the 88fen platform you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the legal basis for processing), or where the data has been processed unlawfully. This right is subject to our legal and regulatory retention obligations.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances, for example while the accuracy of your data is being verified following a rectification request.

Right to data portability: where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

Children and Minors

88fen is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our KYC process is designed specifically to verify that all registered players meet the minimum age requirement of 21 years. If we become aware that a minor has registered an account or provided personal data without parental consent, we will immediately suspend the account, delete all associated personal data, and return any deposited funds to the payment method from which they originated.

If you are a parent or guardian and believe your child has registered on 88fen without your knowledge, please contact us immediately at [email protected]. We take child protection seriously and will act swiftly on any such report.

International Data Transfers

88fen's primary user base is located in Bangladesh and our platform is designed for players in Bangladesh Standard Time (BST, UTC+6). Some of our third-party service providers (such as cloud hosting platforms and KYC verification partners) may process data on servers located outside Bangladesh. Where such international transfers occur, we ensure appropriate safeguards are in place — including contractual data protection clauses — to protect your information to a standard equivalent to the protections described in this Policy.

• We do not transfer your data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate contractual or technical safeguards. You may request details of the specific safeguards in place for any international transfer by contacting our support team.
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• Changes to This Policy
• We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes we will update the effective date at the top of this page and, where the changes are significant, provide a prominent notice on the platform or send a notification to your registered email address. Your continued use of the platform following notification of a material change constitutes your acceptance of the revised Policy.
• We encourage you to review this Policy periodically. The current version will always be accessible at https://88fen.ws/privacy-policy. Previous versions of this Policy are available on request.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 88fen handles your personal data, please contact our dedicated data protection team. We aim to respond to all privacy-related requests within 5 business days.

Contact Our Data Team

For all privacy-related enquiries, data subject access requests, rectification or erasure requests, or complaints about how your personal data has been handled, please reach out to the 88fen data protection team. Our email address for privacy matters is [email protected]. Please include "Privacy Request" in the subject line along with your registered account email address so we can locate your records and respond promptly.

88fen is committed to handling all privacy requests with confidentiality, professionalism, and efficiency. Your trust is the foundation of everything we do, and we take every enquiry seriously regardless of its nature or size.

Governing Principles

88fen's approach to data privacy is guided by the following principles, which inform every decision we make about collecting and handling personal information: lawfulness, fairness, and transparency — we process data on a clear legal basis and are open about how we use it; purpose limitation — we collect data only for specified, explicit, and legitimate purposes and do not process it further in ways incompatible with those purposes; data minimisation — we collect only the personal data that is actually necessary for the stated purpose; accuracy — we take reasonable steps to ensure data is accurate and kept up to date; storage limitation — we keep data only as long as necessary; integrity and confidentiality — we apply appropriate technical and organisational measures to protect data.

These principles are not just policy commitments — they are embedded in how our platform is built, how our staff are trained, and how we engage with every player who trusts 88fen with their personal information.